SAP Notifications¶

Here, you find possible solutions to the problems that can occur with SAP Notifications/BC-XOM when installing or running PLOSSYS Output Engine.

No SAP Notifications¶

As of PLOSSYS Output Engine, seal-co-notifier services requires the parameters "&EL" and "&Er" transmitted for SAP Spool on Windows or Linux. If the OMS command for Submit has not been appended by these parameters or the SAP configuration and oms_submit.cfg are different in that regard, no SAP notifications can be sent. The ROMS entry in the NATS key-value store for the SAP notifications is wrong in these cases. This can prevent notifications being sent even after the configuration has been fixed.

To fix the problem, follow these steps:

Correct the OMS command in the SAP configuration and oms_submit.cfg. Make sure both entries contain the parameters "&EL" and "&Er" and are identical.
Stop all instances of seal-co-notifier service.

Clear the buckets in the NATS key-value store used by seal-co-notifier service.

nats kv rm co-notifier-job-counters
nats kv rm co-notifier-device-counters
nats kv rm co-notifier-printer-sap
nats kv rm co-notifier-printer-mappings
nats kv rm co-notifier-reply-groups

Restart seal-co-notifier service.

Reference - buckets in the NATS key-value store

For more information about the buckets in the NATS key-value store used by seal-co-notifier service, refer to SAP notifications.